waterproof puffin paper

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Information for Customers and Visitors

ORDERS & SHIPPING

Shipping
Refund Policy
International Orders
Mail Order / Pay by Check
Package Tracking
Purchase Orders

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Satisfaction Guarantee
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Satisfaction Guarantee

If you are not satisfied with any item purchased from us you can return it within 30 days for an exchange or a refund of the purchase price. Send an email message to sales@waterproofpaper.com with "Returns" in the subject line. Please include your name and order number within the email message and we will respond with return instructions.

We explain some of the limitations of waterproof paper here.

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If You Have Questions

We have prepared a detailed comparison chart for all of the papers that we sell. You can use it to easily find and compare products that might be suitable for your intended use.

Before purchasing paper for a large or important project, we always recommend testing to be sure that the product will be compatible with your printing method and provide the performance that you need.

If you have other questions about the products that we sell, please contact us at sales@waterproofpaper.com   For fastest answers to most paper questions, please see our detailed comparison chart.

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Shipping

We ship by United States Mail, FedEx Ground and FedEx Home Delivery to addresses within the United States. We process orders Monday through Friday. Orders placed through our website ship the same day or the following business day. (We do not ship on Saturday, Sunday or U.S. Postal Service holidays.)

Everything that can be purchased from our website is in stock and ready for prompt shipment. If we encounter any problem while filling your order, we will contract you promptly by email. Orders received before noon (Eastern time) on a business day usually ship the same day.

If you request "USA Standard Shipping" your order should arrive between 2 and 6 business days after it is placed. If you request "USA Express Shipping" your order should arrive between 1 and 3 days after it is placed.

These shipping times are based upon U.S. Postal Service and FedEx guidance. USPS and FedEx are very good at meeting these delivery times, but sometimes mechanical, weather or other problems can delay a package.

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Refund Policy

We accept returns if the item is mailed back to us in brand new, resellable condition within 30 days. To contact us about a return, please email sales@waterproofpaper.com

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International Orders

We are unable to accept orders that have billing addresses or shipping addresses in countries outside of the United States.

We ship to addresses within the United States, Territories of the United States (Puerto Rico, Guam, Northern Marianas, U.S. Virgin Islands, and American Samoa), and military locations with APO or FPO addresses issued by the United States Postal Service.

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Mail Orders

We accept orders from United States customers that are placed by mail and paid with a check or money order from a United States financial institution.

Please make checks payable to "GeoShops.com"

To order this way, please visit our website and place the items that you would like to purchase into the shopping cart. When you finish shopping, simply print the shopping cart page. It will display a subtotal for the items that you purchased plus the amount charged for shipping/handling. Sales tax must be included for orders shipped to the following states: GA, IL, IN, KS, MI, MN, NC, NV, OH, PA, UT, VA, WA, and WI.

Write your shipping address, phone number and e-mail address on the shopping cart page and mail it to us with your check or money order. Our address will be printed on the bottom of the shopping cart page. It is: GeoShops.com, 1040 Eberly Way, Suite 150, Lemont Furnace, PA 15456.

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Tracking

Tracking information is usually sent in an email message shortly after your package leaves our office.

You can check the status of your package by visiting the United States Postal Service website or the FedEx website and entering your tracking number.

If you did not receive a tracking number, please let us know by sending an email to sales@waterproofpaper.com

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Purchase Orders

We are sorry but we do not accept purchase orders.

Please place your order through our website to make payment by credit card. To pay by check please follow our instructions for mail orders.

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Contact Us

You can contact us by email at sales@waterproofpaper.com

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